Side-by-side mockups proposing a unified MirrorSphere template for the Ticket Guides Knowledge Base articles. Built from the existing email-template brand system so customer-facing communications and KB articles look like one product, not two.
The decision being asked. From a chosen start date, all new KB articles use this template. Existing articles get migrated to the new template when they’re next edited — not all at once. The brand palette, fonts and components are locked.
How to use this page. Each card below has a Before link (the existing article live in HaloPSA) and an After link (the proposed rebrand). Open them in tabs side-by-side. The 744 BitLocker card is the flagship reference — it’s the article that defines the full template vocabulary. The others show how that vocabulary adapts to different content shapes.
Status. All five additional mockups are derived from the colleague’s most recent Ticket Guides articles using the v2 brand template. The originals are still live in HaloPSA so customers see no change until you decide.
The reference template. Demonstrates every component: hero, pills, TOC, callouts (info/warn/time/success), flow cards, email reference table, email previews with screenshots, step cards for failure scenarios, FAQ accordion, key/value contact table, CTA card, branded footer.
Use this one to anchor the discussion. Everything else is a variation on what's shown here.
Six-email process flow. Similar shape to 744 BitLocker but the requestor is acting on behalf of a colleague rather than themselves. Shows the template handles requestor-driven workflows the same way as self-service.
Shorter approval flow (4 emails) with a security caveat — the account is temporarily less secure post-reset. Shows the template can carry warnings prominently without making the article feel alarmist.
Five-step linear pipeline (raise → approve → granted → expiry warning → auto-revoke). Uses the alternate pipeline flow instead of the 4-card grid, because the steps are sequential states rather than discrete buckets. Shows the template scales to 5-6 step processes.
Longest article (8 sections, no screenshots). Institutional voice rather than self-service. Demonstrates the TOC, the decision-table pattern, configuration step cards with dark headers, the time-limit callouts, and the green completion checklist — all in one place.
The smallest article in the set. No screenshots in the original. Shows the template works even for short articles — you pick the components you need (intro callouts, flow cards, two tables, troubleshooting cards) and skip the rest (no FAQ, no email previews).
Voice, brand palette, font stack, component vocabulary, article skeleton, content conventions, accessibility rules. One page. Read this before the meeting, hand it out during the meeting, refer back to it after the meeting whenever there’s a question.
This is the existing email template (BitLocker - New Ticket, ID -550) that defines the MirrorSphere brand vocabulary. Open it inside HaloPSA to see the source pattern — logo, Montserrat font, SVG-pattern hero, gradient accent stripe, branded footer with Bloxham Mill address.
Found in: HaloPSA › Email Templates › "BitLocker - New Ticket - rb"